MOCA COFFEE Frequently Asked Questions & Refund Policy

Coffee Facts and FAQs

What is the difference between Arabica and Robusta coffee?

Arabica and Robusta are the two primary coffee bean species. Arabica offers a smoother, sweeter taste with complex flavors, grown at higher altitudes, and is typically more expensive. Robusta is stronger, more bitter, with higher caffeine content, and is often used in espresso blends or instant coffee due to its hardiness.

How should I store coffee to keep it fresh?

Store coffee beans or grounds in an airtight container in a cool, dark, dry place, such as a pantry. Avoid refrigeration or freezing, as moisture and odors can compromise flavor. For optimal taste, use freshly roasted coffee within 2–4 weeks.

What’s the best way to brew coffee? The ideal brewing method depends on your taste preference:

Drip coffee makers: Convenient for everyday use.

French press: Delivers rich, full-bodied flavor.

Pour-over: Offers control and clarity in taste.

Espresso machines: Produces bold, concentrated coffee.

Experiment to find your preferred method.

How much caffeine is in a cup of coffee? Caffeine content varies by coffee type and brewing method:

Brewed coffee (8 oz/240 ml): 80–100 mg.

Espresso (1 oz/30 ml): 60–65 mg.

Instant coffee (8 oz/240 ml): 26–40 mg.

What’s the difference between light, medium, and dark roast?

Light roast: Mild flavor, higher acidity, more caffeine; light brown beans.

Medium roast: Balanced flavor, aroma, and acidity; medium brown beans.

Dark roast: Bold, smoky taste, less acidity and caffeine; dark brown to nearly black beans.

Roast level impacts taste, not quality—choose based on preference.

Is coffee good for my health?

In moderation, coffee provides benefits like improved focus, antioxidants, and potential reduced risk of diseases (e.g., Parkinson’s or Type 2 diabetes). Excessive consumption may cause jitters, insomnia, or digestive issues. Consult a doctor for personalized advice.

What does “single-origin” coffee mean?

Single-origin coffee comes from one specific region or farm, showcasing unique flavors tied to that area’s climate and soil. Blends, in contrast, combine beans from multiple regions for a consistent taste.

Why does coffee taste bitter?

Bitterness may result from over-roasting, over-extraction (brewing too long), or low-quality beans. To minimize bitterness, use fresh beans, grind just before brewing, and maintain water temperature between 195–205°F (90–96°C).

Can I reuse coffee grounds?

Reusing coffee grounds for brewing is not recommended, as they lose most flavor and caffeine after the first brew. Instead, repurpose used grounds for gardening, composting, or as a natural scrub.

What’s the difference between cold brew and iced coffee?

Cold brew: Steeped in cold water for 12–24 hours, resulting in a smooth, less acidic drink.

Iced coffee: Brewed hot (often double strength), then cooled and poured over ice, which may slightly dilute it.

Delivery Information

Delivery Lead Time for Online Purchases

For coffee beans, grounds, or merchandise purchased via Moca Coffee’s website:

Standard shipping (U.S.): 3–7 business days.

Expedited shipping: 1–2 day options available.

For further details, email info@mocacoffeecompany.com.

Refund and Return Policy

30-Day Return Policy

You may request a return within 30 days of receiving your item. To be eligible, items must be unopened, unused, in their original condition, with tags, and accompanied by a receipt or proof of purchase.

How to Initiate a Return

If approved, we’ll provide a return shipping label and instructions.

Items sent back without prior approval will not be accepted.

Note: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Non-Returnable Items

Opened ground coffee or beans (unless defective, e.g., spoiled or contaminated).

Custom products (e.g., special orders or personalized items).

Sale items or gift cards.

Exchanges

To exchange an item, return the original purchase and place a new order for the desired item once the return is approved.

Refunds

We’ll notify you upon receiving and inspecting your return to confirm if the refund is approved.

If approved, refunds will be processed to your original payment method. Processing times depend on your bank or credit card provider.

For defective, damaged, or incorrect items, contact us immediately at info@mocacoffeecompany.com for resolution.

Questions?

Reach out to info@mocacoffeecompany.com for any return-related inquiries or additional information.